Are you a customer who needs a hand? Our Member Experience team is here to help.
Browse our FAQs, chat us in the Parachute app, or send us an email at support@joinparachute.com. Our team is available Monday-Friday from 7:00am-6:00pm CT.
- For everything else:
- Visit our locations page for directions, center hours, and additional details.
- Business + Partnerships: marketing@joinparachute.com
- Press: press@joinparachute.com
- Careers: Current openings here or recruiting@joinparachute.com
- Human Resources: HR@joinparachute.com
- Medical Authorization Form (Providers only): parachute.medical@joinparachute.com
- CDCS/Competitor Information: regulatory@joinparachute.com
- Facilities + Vendors: facilities@joinparachute.com
- Research or Study Opportunities: partnerships@joinparachute.com
- Important tax information for current and all 2025 employees: Form 1095-C available upon request
- You may request a copy of your Form 1095-C at no cost. To request your form, contact us through one of the below methods:Email: HR@joinparachute.comPhone: 737-301-2470Mail: See HQ Address belowPlease include your full name, preferred delivery method, and current mailing address.
HQ Address:
811 Barton Springs Road
Suite 510
Austin, TX 78704